Will Video Displace SMS?
This article discusses the ways some people believe Covid is changing the way we communicate, with more video chatting and less texting.
While I'm perfectly ready to believe that more people have become comfortable doing business over video, I'm not sure that it will result in a decline in SMS. The two seem to have very different purposes. I wouldn't want to SMS with my doctor, but I also wouldn't want to video chat to confirm an appointment